These General Terms and Conditions govern sales on the website www.arabian-mood.com by:
The Arabian-Mood brand is owned by i-FUN, a sole proprietorship, registered with the RCS of NANTERRE under number 821 408 127 R.C.S Nanterre.
Placing an order constitutes full and complete acceptance of these General Terms and Conditions of Sale, which are accessible at any time on the site and in particular at the time of order validation. We invite you to print and keep a copy of these General Terms and Conditions of Sale for future reference. Unless proven otherwise, the data recorded by us constitutes proof of the transactions and their date.
The General Terms and Conditions of Sale constitute the sole agreement between the parties and supersede any other document. They may be modified at any time. The new General Terms and Conditions of Sale will apply to any order placed after they are made available on the website.
For any information, question, advice, or to track your order, or for any claims, our Online Customer Service is at your disposal:
By email
ARTICLE 1 – TYPES OF ITEMS OFFERED FOR SALE ON OUR WEBSITE
Le site internet propose une sélection d’articles ( Parfums, huile de parfum, spray d’intérieur, encensoir )
Online purchase of item(s) on our website. Offers for items are valid while stocks last.
Item availability is provided at the time of ordering.
ARTICLE 2 – UNIT PRICES OF ITEMS AND TOTAL ORDER AMOUNT
Prices are exclusive of shipping costs. They are indicated in Euros.
They can be changed at any time, it being understood that the items will be invoiced on the basis in effect at the time the order is registered.
The total amount of the order you are planning to place is shown on the «Order Summary» screen of your order, and includes, among other things, the following information:
-price of the item(s)
-transportation costs
ARTICLE 3 – THE ORDER
3.1 – Ordering Procedure
PHASE 1: Select Item(s):
Access to Phase 2 is granted by clicking the «BUY» button.
PHASE 2: Access to «BUY»:
Summary of item(s) about to be purchased.
Access to Phase 3 is granted by clicking the «VALIDATE MY ORDER» button.»
PHASE 3:
Order validation is then done in 5 steps:
Identification: Creation of your customer account or authentication through an existing customer account.
Creation or verification (if customer account already exists) of the shipping address and billing address
Select delivery method:
Express
Colissimo
Mondial Relay
Cart reminder:
Order summary and confirmation of the following points:
Items ordered and total order amount
Display of shipping costs based on the chosen carrier
Acceptance of General Terms and Conditions of Sale
During this step, you can review the data entered during the ordering process and, if necessary, correct this data.
Commander:
Enter your bank details and definitively validate your order by clicking on the «VALIDATE AND PAY» button.
3.2. Order Confirmation:
Receipt of a printable order confirmation email serving as a purchase order, also containing these General Terms and Conditions of Sale, the contact details of our Online Customer Service, and information regarding the right of withdrawal.
Receiving a shipping confirmation email when the order ships.
The invoice will be attached to the shipping confirmation email for your order.
We reserve the right not to fulfill an abnormal or bad-faith order, as well as for any other legitimate reason.
ARTICLE 4 – PAYMENT
Payment for your purchases is made exclusively by credit card (Carte bleue, Visa, Maestro, Eurocard/Mastercard, American Express) at the time you place your order.
Le débit de votre carte bancaire s’effectue après la passation de votre commande, dans la monnaie de celle-ci.
You are shopping securely. The confidentiality of your bank information, transmitted via the website to an authorized banking institution, is ensured in a secure environment (SSL protocol).
Payment card numbers are not stored on our site but on the secure site of a banking institution, Ogone.
As part of electronic payments, and in order to combat fraudulent use of payment methods on the Internet, we are verifying the reliability of the information you provide when registering your order.
Thus, we proceed to verify the match between the credit card address and the billing address.
We also reserve the right to request additional documents (photocopy of ID, proof of address, etc.) to validate your purchase and ship your package. These requests will be made by email or phone:
-For an order with a shipping address different from the billing address; ;
-For new clients; ;
-For orders over 500 euros.
We remain the owners of the goods sold until full payment of the price, including transportation costs.
ARTICLE 5 – DELIVERY – DESTINATION
Les articles proposés à la vente seront livrés en France Métropolitaine, en Union Européenne et à l’international.
You will be delivered to the address specified during your order.
Deliveries are made by express shipping through Colissimo and Mondial Relay for mainland France.
ARABIAN-MOOD cannot be held responsible for delivery delays and errors related to delivery after it has left the warehouse.
5.1. DELIVERY – TRANSPORTATION FEES
Shipping costs are indicated at step 3 – «DELIVERY DETAILS» of the checkout process. They depend on the total amount of your order and are determined as follows:
5.2. DELIVERY – DEADLINES
Unless specific delivery times are mentioned during holiday periods, you will be delivered within the following timeframes:
3 to 5 business days (delivery to mainland France) from order confirmation.
If you have not received your order within the indicated timeframe, we invite you to contact our Customer Service.
If we have not performed within this timeframe, the sale may then, if you so wish, be canceled (by registered letter with acknowledgment of receipt, or in writing on another durable medium, under the conditions provided for in Article L138-2 of the French Consumer Code).
The sale will be considered terminated upon our receipt of the letter or writing informing us of this termination, unless we have performed in the meantime.
You will then be reimbursed for all amounts paid (including shipping costs paid at the time of order for the item(s) concerned) within a maximum of 14 days from the date on which the sale is canceled.
5.3. DELIVERY – RECEIPT
5.3.1. PRECAUTIONS
To avoid any complications when receiving your package, we invite you to carefully read the following information:
For any order delivered in mainland France (including Corsica), via express delivery, Colissimo, or Mondial Relay, the package will be handed over to the recipient designated on the shipping label.
5.3.2. RESERVES
Upon receiving your order, systematically check the condition of your package, that the ordered item is in good condition, and that it conforms to your order.
If you find that your package or item has been damaged, please note this on the carrier's delivery receipt and contact our Customer Service immediately.
In your message, do not forget to mention the damage observed (wet package, torn, open, etc.). In all cases, you have a period of three (3) days, not including public holidays, from the receipt of your package to notify the carrier, by notarial act or registered letter, of any reservations you may have (Article L133-3 of the Commercial Code).
If the item(s) delivered do not match your order, you may return them in accordance with the procedures outlined in «Returns» and «Warranties.».
ARTICLE 6 – RETURNS – RIGHT OF WITHDRAWAL
6.1 COLLECTION ARTICLE(S)
In addition to the return cases provided for in Articles 5.2 (Late Delivery) and 8.1 (Legal Warranties), you may exercise your right of withdrawal under the following conditions:
You have a period of fourteen (14) days from receipt of your item(s) to exercise your right of withdrawal, under the conditions provided for in Articles L121-21 et seq. of the French Consumer Code (in the case of an order for several items delivered separately, this period runs from receipt of the last item).
To do this, you can go to our website in the «My Account» section, then «My Orders,» and start the return process.
You will need to annotate the return number that you generated through your customer account on the return form, which can also be downloaded from the same area.
It is in this same space that you can select «withdrawal request» as the reason for return.
Thank you for ensuring all requested information is clearly filled out on the return form so that we can process your request correctly.
You will then need to include the completed return form in your package. Unfortunately, we will not be able to process your return if this document is not included.
You can also contact Customer Service by email. You must then return your item to us no later than fourteen (14) days after you communicate your decision to withdraw, using the pre-filled return label.
We are committed to refunding you the full amount paid for your order, namely:
the article(s) that you will have returned to us,
the round-trip shipping costs for your order, according to the price list provided in Article 5.1 of these terms.
In case of return, you will have to personally pay for the return shipping costs of the purchased products, at your expense. In this case, the refund you are due will not be subject to any deductions. This refund will include, in addition to the price of the purchased products, the original shipping costs paid for your order. Any liability for loss or damage to the products during return transport will remain your responsibility.
The refund will be issued using the same payment method as the initial transaction, as soon as possible and at the latest within fourteen (14) days from the date we are informed of your decision to withdraw.
Nevertheless, we reserve the right to defer reimbursement until we have received the item(s) or until you have provided proof of shipment of the item(s), whichever occurs first.
ARTICLE 7 – PAYMENT TERMS AND DEADLINES
For items in the collection and in addition to adhering to the deadlines and terms described in Article 6, the return of products, in the event of exercising the right of withdrawal, shall be considered correctly made if the following conditions are fully met:
The product must not have been opened, used, modified, or damaged; ;
The tag must still be attached to the product
Products must be returned whole and unused in their original packaging. ;
Products must be sent to the Seller in a single shipment. The Seller reserves the right, in fact, not to accept items from the same order that are returned and shipped at different times. ;
Returned products must be handed over to the carrier of your choice within fourteen (14) days of the date you received them.
In the event that the terms and conditions for exercising the right of withdrawal specified in Article 7 are not met, you will not be entitled to a refund of the amounts already paid to the supplier, and any costs for returning the products will remain your responsibility. However, if you request it, you may re-obtain the products at your own expense, in the condition in which they were returned to the supplier. In the absence of such a request, the supplier may keep the products, in addition to the amounts already paid for their acquisition.
ARTICLE 8 – EXCHANGE
8.1 ARTICLE(S) OF THE COLLECTION
It is not possible to exchange item(s) purchased on the ARABIAN-MOOD.COM website.
You must return the item(s) following the procedure indicated in articles 6 and 7 and then place a new order on the ARABIAN-MOOD.COM website. .
ARTICLE 9 – WARRANTIES – AFTER-SALES SERVICE – LIABILITY
9.1. LEGAL WARRANTIES
The items offered comply with current regulations. They benefit from legal warranties (legal warranty of conformity and warranty against hidden defects).
As part of the implementation of legal warranties, we invite you to contact our Customer Service without delay. .
This one, after verification, will show you the return procedures for your item(s).
9.2. AFTER-SALES SERVICE
The ARABIAN-MOOD After-Sales Service is responsible for assisting you with your purchases on the online store www.ARABIAN-MOOD.com, as well as for applying current regulations within the framework of implementing Legal Warranties.
To contact our Customer Service, please send us an email.
9.3. LIABILITY
We will not be held liable or in default for any delay or failure to perform resulting from a force majeure event.
Finally, we draw your attention to the fact that we cannot be held responsible for an order placed by a minor, whether or not the parents have authorized this order.
ARTICLE 10 - COMPUTING AND CIVIL LIBERTIES
Your personal data is necessary for the processing of your order and is in no way intended for sale, marketing, or rental to third parties.
You have the right to access, modify, rectify, and oppose the use of your personal information by writing to
our customer service.
Your postal address, email address, and phone number will only be transmitted to our logistics partners to ensure the fulfillment of your delivery choices.
Our carriers are committed to respecting the confidentiality of your personal data and ensuring its security in conditions that comply with industry best practices and the provisions of the Data Protection Act. Our carriers undertake not to use it for any purpose other than the performance of their service, in particular to ensure your chosen method of delivery, to inform you of the availability of your package, and to conduct satisfaction surveys. They also undertake not to transfer or exploit it, whether free of charge or for payment, in any way whatsoever.
ARABIAN-MOOD reserves the right to place a cookie on the user's computer. This placement is for the purpose of storing information related to the user's navigation on this site (pages viewed, dates and times of viewing...). This information is not stored on the user's computer. This cookie does not allow ARABIAN-MOOD to identify the user.
Each visitor can object to the recording of cookies by configuring their browser.
ARABIAN-MOOD shall not in any event be held liable for any direct or indirect damage, of any kind whatsoever, resulting from the use of this site, and in particular in the event of:
from site interruption or the occurrence of bugs; ;
due to inaccuracy or incompleteness of the information contained therein; ;
of damage resulting from the fraudulent intrusion of a third party which resulted in a modification of the information available on the site.
Creating hyperlinks to this site without prior authorization from ARABIAN-MOOD is prohibited. ARABIAN-MOOD disclaims any responsibility regarding the content of any site linked to its own.
These terms and conditions are governed by French law. In the event of a dispute and failing an amicable settlement, only the French Courts shall have jurisdiction.
ARTICLE 11 – GOVERNING LAW – DISPUTES
These General Terms and Conditions of Sale, the order, and all acts that result from them are governed by French law. In case of dispute, you will have the option of resorting to a conventional mediation procedure or any other alternative dispute resolution method. In the event of a dispute and in the absence of an amicable settlement, only the French courts shall have jurisdiction.
